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Terms and Conditions

By using our live streaming service as a viewer or participant, you accept these terms. Please read them carefully as they contain important information.

  1. Content of Live Streams
    (a) Live stream events may contain themes or language which some viewers may find challenging, confronting or offensive. The nature of live streaming means such issues may arise unexpectedly and without warning. Viewer discretion is advised. We do not accept responsibility for the content of the event live streams that we facilitate. Issues of this nature must be directed to the Event Organiser.
  2. Watching Live Streams
    (a) Live streaming requires a solid internet connection. Network coverage and quality varies for reasons outside our control and we cannot guarantee what will be available at your location.
    (b) We’ll carry out site tests on arrival so we can stream using the best balance of stability and quality, according to the internet connection available at the event location.
    (c)The speed of internet connections (particularly mobile ones) can fluctuate unexpectedly which may cause momentary skips, pauses, buffering or dropouts on the live stream. We do our best to avoid this, but we cannot accept responsibility for network issues outside of our control.
    (d) A recording is always made in addition to the live stream. Therefore if the stream is interrupted, we will replace the webcast with the backup recording as soon as possible so later viewings are not affected.
    (e) Each viewer’s own internet connection and the device they are watching on is also part of the equation. Any issues at the viewer’s end are out of our control.
    (f) The nature of live streaming means there is always the possibility that it may fail if the internet connection available is not good enough. If despite our best efforts we cannot reliably broadcast live, we will alert you and deploy our backup service. This means we will record the event and post the video online as soon as possible.
    (g) While every effort is made to ensure all technical equipment works as required, we do not accept responsibility for any unforeseen malfunctions and the resulting loss of any technical service out of our control.
  3. Unforeseen circumstances
    (a) Should we be prevented from reaching your venue due to circumstances beyond our control including but not limited to bushfires, floods, road closures, accidents or breakdowns, we agree to give you as much notice as possible and work with you to find a possible solution.
    (c) We do not accept liability for cancellation and changes due to circumstances beyond reasonable control. Reasons include, but are not limited to, Extreme Weather, Acts of God, Government restrictions, epidemics, pandemics, insurrections or war.
    (d) If we are unable to perform our agreed service for any reason, we do not accept responsibility for any associated or resulting costs that you may incur.
  4. Service limitations
    (a) Internet restrictions imposed by Governments, Censors or other similar authorities (such as the China Firewall) may mean live streams are blocked. This is outside of our control.
  5. Data and Security
    (a) The personal information you provide to us is not disclosed to any other parties, organisations, departments or companies without your consent.
    (b) You have the right to access and view your data, and the right to be forgotten.
    (c) Your data is stored in an encrypted digital format on secure servers.
  6. Intellectual Property Rights, Copyright and Privacy
    (a) Watch it Live and CeremonyCast retains its rights, ownership and copyright as the creator and producer of the live stream and recorded video. These rights are limited to making copies of the video, causing the video to be seen and heard in public, and to communicate the video to the public, such as on the internet, via an electronic file or on physical media.
    (b) No commercial use is permitted without our consent.
    (c) The Event Organiser is responsible for organising and obtaining any necessary consents for filming at your event.
    (d) The Event Organiser is responsible for communicating to attendees that they may be shown on the live stream and video. Attendees are deemed to have given permission to be shown in the live stream and video unless we are informed otherwise. We try our best to comply with such requests, but it is not always possible that particular people can be excluded.
    (e) We use examples of our work on our website, in social media posts, blogs, and in other content. Live streams or extracts of live streams may also be shared with potential clients as examples of the services we offer. By booking any of our services, you also grant permission for images and video to be used in this way. You may withhold this consent at any time by informing us in writing.
  7. Full Terms and Conditions for Event Organisers
    Those booking our services as Event Organiser are bound by our full Terms and Conditions which can be viewed here.